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Payment Options

We offer you multiple payment options to pay for your reservation. Restrictions apply.

Promotion valid only on websites and Customer Service Centers.

Welcome to Grupo Xcaret Customer Service

Choose the contact option of your preference. We recommend you access to your Xcaret account to speed up the service.

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MESSENGER

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Payment options

With the main banks and cards issued in Mexico.

Payment Options

We offer you multiple payment options to pay for your reservation. Restrictions apply.

Promotion valid only on websites and Customer Service Centers.

Benefits and Certifications

Savings, Warranty against bad weather, etc.

Why Book With Us?

We offer you a secure, trustable online shopping experience through this site. There are several channels to attend any inquiry, such as our phone numbers or chat service. Find here more information about how to get our services by renowned partners.

When you arrive at our parks, you can redeem your ticket at any of our special ticket windows for quicker access.

Your purchase includes a weather guarantee that is valid before using your coupon (not refundable). Your coupon is good for 1 year from date of purchase. Changes in your schedule must be made 24 hours before your visit. Any change in dates cannot be made on the same day of the expected visit. Terms and Conditions apply.

Discounts

Get the best discounts online

Discounts in your purchase

Buy your ticket to Xenses in advance and get the best discounts online

10% OFF by purchasing your admission to Xenses from 7 to 20 days in advance. It does not apply to combinations of two or more parks or tours.

15% OFF by purchasing your admission to Xenses at least 21 days in advance.

20% OFF on the purchase of combinations of two or more parks or tours.

25% discount for children from 5 to 11 years old on the adult price. Minimum age required of 5 years.

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Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM. Local Time.

Mexico:
998-883-3143

USA-CAN:
1-855-326-0682

Brazil:
0-800-892-3371

Argentina:
0-800-122-0384

Colombia:
01-800-952-0705

Spain:
900-965-224

Chile:
800-835-016

Costa Rica
800-052-1715

Panama
800-052-0524

Ecuador
800-5-931-0227

Peru
0-800-00-642

UK
800-04-89-203

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Xenses

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Xenses - Xoximilco Package
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Xenses Park, Begin a journey that will challenge your senses and through scenery you never thought you'd see on your Cancun and Riviera Maya vacation. Hours of operation: Monday to Saturday from 8:30 a.m. a 6:00 p.m. Quintana Roo time.

Carretera Chetumal - Puerto Juárez km 282 Int. B Colonia Rancho Xcaret, Playa del Carmen Quintana Roo. México CP 77710

Cancun Phone Number: 998-883-3143

www.xensespark.com/en/ Admission: With Ticket.