Frequently Asked Questions

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ABOUT XENSES

What is Xenses?

Xenses is a half-day park with activities over two circuits and more than 50 fantastic scenarios to arouse your senses.

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What can I do at Xenses?

At Xenses you will experience activities along two circuits especially created to awaken your senses:

Consensible Circuit
A tour for your senses through different ecosystems in total darkness, a path that lets you feel like a giant or a dwarf, a little peace of Eden to interact with nature, the inside of the planet among caverns and caves, fun optical illusions, and a delicious lemonade tree in a Xitric Garden.

Inconsensible Circuit
A crazy Mexican Town that will test your balance, a fast descent on a Slip slide, a Bird Flight zip-line to fly through the sky, and a Natural Xpa, with activities like being covered in mud, floating in a salt river, and being purified with potent streams of water.

Fantastic Scenarios
Capture extraordinary moments in more than 50 fantastic scenarios: pose in a tunnel of hearts, lift the weight of the world with your hands, float inside a pool without getting wet, kiss a giant stone face, be like Superman in the fortress of solitude, and visit the upside down house, among many others.

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Where is the Park located?

Xenses is located on Federal Highway Chetumal - Puerto Juárez km 282, Solidaridad, Playa del Carmen, Q. Roo 77710, between Xcaret and Xplor Parks.

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What is the distance from Cancun and from Playa del Carmen?

Xenses is located 45 miles from Cancun and 3.7 miles from Playa del Carmen.

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How much is the admission to Xenses?

Adults admission only: $ 6999 USD.
Admission + round trip transportation from Cancun (Tour): $ 9999 USD
Admission + round trip transportation from Playa del Carmen: $ 8999 USD. The minimum age recommended for Xenses is 5 years old. Children 5 to 11 get half off the adult ticket price. Must present valid official ID at the Park’s ticket booths. If you purchase your admission (with or without transportation) 7 to 20 days in advance you get 10% off. If you purchase with more than 21 days in advance you get 15% off.

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What payment options are available to buy my ticket or tour?

There are several options of payment depending on the currency chosen on our websites. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers.

Other currencies:

  • Colón (CRC): Visa, Mastercard and JCB.
  • American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal.
  • Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal.
  • Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal.
  • Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal.
  • Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal.
  • Sol (PEN): Visa, Mastercard, Diners and JCB.
  • Argentine Peso (ARS): Visa, Mastercard, Diners and JCB.
  • Chilean Peso (CRC): Visa, Mastercard, Diners and JCB.
  • Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB.
  • Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB.
  • Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners.
  • Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal.
  • Yuán (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay.
  • Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal.
  • Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB.
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    Is there a special kid’s price?

    Child admission from 5 to 11 years: $ 3499 USD. Child admission + round trip transportation from Cancun (Tour): $ 4999 USD
    Child admission + round trip transportation from Playa del Carmen $ 4499 USD. The minimum age recommended for Xenses is 5 years old. Children 5 to 11 get half off the adult ticket price. Must present valid official ID at the Park’s ticket booths. Children under 12 but taller than 4.5 ft must present an ID to verify their age. If you purchase your admission (with or without transportation) 7 to 20 days in advance you get 10% off. If you purchase with more than 21 days in advance you get 15% off.

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    What does admission include?

    Your admission includes all the activities and attractions of this half day park, which will allow you to take advantage of your time in Cancun or Riviera Maya. Remember that food, beverages and photography services are not included.

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    How long does it take?

    Xenses is a half day park with an approximate duration of 5 hours. It is open Monday to Saturday with entrance schedules depending on your admission. If your admission is without transportation, you can arrive from 8:30 a.m. to 2:00 p.m. Departure depends on the time of your arrival at the Park.
    If your admission is with transportation, the MORNING arrival is between 8:30 a.m. and 10:00 a.m, and departure between 2:00 p.m. and 3:00 p.m. The AFTERNOON arrival is between 1:00 p.m. and 2:00 p.m. and departure between 6:00 p.m. and 7:00 p.m.

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    Does it include food? Do I need to arrive having had breakfast or lunch?

    It is better if you have already had breakfast or lunch before your visit to the Park. If you get hungry, at Xenses you can buy snacks and drinks to recharge your energy. Remember that this service is not included in your admission.

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    Is there vegetarian or gluten-free food?

    Taste is an important sense and not one to be overlooked, so we do have vegetarian options as part of our snacks.

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    What happens if it rains?

    Water is a key element that gives life to this magical region, so use it to your advantage and soak up the fun!

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    Must I know how to swim?

    The Slip and Bird Flight activities include water areas with a depth between 3.6 and 4.2 ft. It is recommended that for these activities, children under 4.2 ft tall who can’t swim be accompanied by their parents at all times.

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    What should I wear to Xenses?

    Wear comfortable clothes and shoes, suitable for water and hot weather. Bring a bathing suit, water shoes or sandals, a towel and a change of clothes.

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    Can I bring my camera? Are there any photographers? Is the Photopass included?

    We recommend that you leave your camera or cell phone in the lockers, as they could be damaged during certain activities. Selfie sticks are not allowed. We have strategic autophoto points, guaranteeing you the best shots from unbelievable angles. Remember that this service is not included in your admission.

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    What is the minimum age to enter the Park?

    At Xenses everyone will have fun and are welcome. We recommended a minimum age of 5 years old, as well as to consult the height and weight guidelines for the activities that require it.

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    What days is it open? What are the hours?

    Xenses park is a half day Park open Monday to Saturday with entrance schedules depending on your admission. If your admission is without transportation, you can arrive from 8:30 a.m. to 2:00 p.m. Departure depends on the time of your arrival at the Park. Xenses is approximately a five hour experience.
    If your admission is with transportation, in the MORNING arrival is between 8:30 a.m. and 10:00 a.m. and departure between 2:00 p.m. and 3:00 p.m. In the AFTERNOON arrival is between 1:00 p.m. and 2:00 p.m. and departure between 6:00 p.m. and 7:00 p.m.

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    Are persons with disabilities, wheelchairs, and/or senior citizens able to enter the Park?

    At Xenses all are welcome, however, due to its operation, some activities do not have the characteristics necessary for the use or access of people in wheelchairs or with disabilities.

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    Are there discounts for persons with disabilities, on wheelchairs, or senior citizens?

    We gladly provide a special discount to elderly people who have existing credentials with INSEN and INAPAM. We also have a discount for people with disabilities, which can be validated at the Park’s ticket booths.

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    Are there stroller or wheelchair rentals?

    Yes, at Xenses you will find everything you need to have an unforgettable day.

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    Can I go if I’m pregnant?

    At Xenses you can always find something you can enjoy, however, there are some activities that we recommend not doing. The Bird Flight activity is not permitted for pregnant women.

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    Where can I purchase my admission?

    You can get your tickets online at www.xensespark.com or by calling Customer Service, where one of our agents will attend you, resolve your doubts, and be able to advise you on your purchase:
    Cancun: 998-883-3143
    Playa del Carmen: 984-206-0038
    USA/Canada: 1-855-332-2130
    Brazil: 0-800-892-3371
    Argentina: 0800-122-0384
    Colombia: 01-800-952-0705
    Spain: 900-965-224
    Chile: 0-800-835-016

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    Is there a discount for Quintana Roo residents?

    Have on hand your official identification and enjoy a 50% discount on regular Admission or Tour. In the case of minors residing in Quintana Roo it will be necessary to present school credentials with picture or photo report card.

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    Are there prices for high and low season?

    The season will not matter, we will honor the same prices all year long.

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    Which are the current promotions?

    To see the current promotions of Xenses, click here.

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    Can I change the date of my visit?

    Yes, you can change your visit to another date within one year from the date of purchase on your ticket. This change is valid if made at least 24 hours in advance. Changes are not allowed to be made on the date of your visit.

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    Can I arrive by car? Is there parking?

    Yes, you can get here in your car and leave it in our parking lot free of charge. We also recommend taking advantage of our Tour option, with departures from the comfort of your hotel from 8:00 to 9:00 a.m. or from 12:00 to 1:00 p.m., depending on the location of your hotel.

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    RECOMMENDATIONS AND RESTRICTIONS

    Generales

    • If you suffer from heart problems, epilepsy, asthma, claustrophobia, hypertension or diabetes, please restrain from doing the activities. Children must always be accompanied by their parents, who should consult the guidelines of weight and height to perform certain activities.
    • We recommend that you leave your camera or cell phone in the lockers, as it could be damaged during certain activities. Selfie sticks are not allowed. We have strategic autofoto points, guaranteeing you the best shots from unbelievable angles. Remember that this service is not included in your admission.

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    Bird Flight

    This activity is recommended for children 5 years and older, as long as the harness fits them properly. It is not advisable if you have had any recent surgeries (less than 6 months), heart conditions, asthma, epilepsy, diabetes, high or low blood pressure, back problems, hernias, or if you are pregnant.

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    Xensatorium

    If you suffer from claustrophobia, epilepsy, asthma, hypertension, diabetes, or have a heart history, anxiety disorders or nervous system disorders, avoid performing this activity.

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